Hummingbird Hygiene ("Hummingbird," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, and safeguard information when you visit www.hummingbirdhygiene.com, contact us by phone or email, or interact with us through text messaging and digital forms.

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By using our website or services, you agree to the practices described in this policy. Please read it carefully to understand your rights and our obligations under British Columbia’s privacy laws.

 

Information We Collect

We collect only the information necessary to provide you with quality dental hygiene services and a smooth client experience. This may include:

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• Contact Information: name, email address, phone number, and mailing address.

• Service Details: appointment history, service notes, treatment preferences, and clinical documentation required for dental hygiene care.

• Billing and Payment Details: information related to invoices and payments, processed securely through trusted third-party providers.

• Technical Information: browser type, IP address, and general usage data that help us improve website performance.

• SMS Communication Consent: if you choose to receive text messages for appointment confirmations, reminders, or updates.

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We do not intentionally collect sensitive information beyond what is required for dental hygiene care and communication.

 

How We Use Your Information

Your information is used solely to provide professional and efficient service. Common uses include:

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• Scheduling, confirming, and managing appointments.

• Sending reminders, updates, or important service notices.

• Responding to questions or requests from patients, families, or caregivers.

• Managing billing, receipts, and payment processing.

• Maintaining clinical records in accordance with regulatory standards.

• Improving our communication systems, website, and client experience.

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We do not use your personal data for unsolicited marketing or promotional purposes.

 

Sharing of Information

We do not sell, rent, or trade your personal information. Your information is only shared in limited cases, including:

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• With authorized registered dental hygienists and administrative team members directly involved in your care.

• With trusted service providers who help us operate our practice (for example, secure cloud storage, SMS delivery, or billing platforms). All partners are bound by strict confidentiality and data protection agreements.

• With regulatory or public health authorities when required by law or professional standards.

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Your SMS consent is never shared with third parties or affiliates.

 

SMS and Electronic Communication

If you choose to receive text messages from Hummingbird Hygiene, you may receive appointment confirmations, reminders, service updates, or account notices.

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• You can opt out of SMS at any time by replying STOP or contacting us directly.

• Message frequency may vary depending on appointment activity.

• Message and data rates may apply.

• SMS consent is not shared with third parties.

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We only send communications that are relevant to your care or account.

 

Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, or as required by law and professional regulations.

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Hummingbird Hygiene uses administrative, technical, and physical safeguards to protect personal data against unauthorized access, loss, or misuse. This includes secure servers, encrypted communications, and limited employee access based on job necessity.

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While we take every reasonable precaution to secure your data, no online system is entirely risk-free. By using our services, you acknowledge this inherent limitation.

 

Your Rights

Under British Columbia’s Personal Information Protection Act (PIPA), you have the right to:

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• Request access to your personal information held by us.

• Ask for corrections or updates if your information is inaccurate or incomplete.

• Withdraw your consent for certain types of communication at any time.

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To exercise these rights, please contact us using the information below. We will respond to your request in a reasonable timeframe as required by law.

 

Third-Party Links and External Services

Our website may contain links to third-party sites for your convenience. These external sites are not operated by Hummingbird Hygiene. We encourage you to review their privacy policies, as we are not responsible for their content or data handling practices.

 

Children’s Privacy

Our services are primarily designed for adults and residents in care facilities. We do not knowingly collect personal information from children under the age of 13. If we become aware that such data has been inadvertently collected, it will be deleted immediately.

 

Updates to This Policy

We may revise this Privacy Policy periodically to reflect operational changes or compliance updates. The “Last updated” date above indicates when the most recent version took effect. Continued use of our services after updates constitutes acceptance of the revised terms.

 

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

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Hummingbird Hygiene Inc.
📍 North Vancouver, British Columbia
📧 info@hbirdsmiles.com
🌐 www.hummingbirdhygiene.com

 

By continuing to use our website and services, you acknowledge that you have read, understood, and agreed to this Privacy Policy and consent to the collection and use of information as described herein