Welcome to Hummingbird Hygiene. ("Hummingbird," "we," "our," or "us"). These Terms & Conditions ("Terms") govern your use of our website www.hummingbirdhygiene.com and participation in our communication services, including SMS (text message) notifications, email communications, and online appointment systems.

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By accessing our website, booking an appointment, or subscribing to our SMS updates, you agree to these Terms. Please read them carefully before using our services.

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Our Services

Hummingbird Hygiene provides mobile dental hygiene services across British Columbia, specializing in on-site dental care for residents of long-term care and community living environments. We aim to provide safe, professional, and accessible oral hygiene care through licensed dental hygienists.

Our website and communication systems are designed to help you:

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• Book, confirm, or reschedule appointments.
   

• Receive appointment confirmations and reminders.
   

• Obtain service-related updates and oral care tips.
   

• Contact our administrative and clinical support team.
   

• Manage billing, account inquiries, and patient records securely.
   

Use of our services constitutes your acknowledgment that you are engaging with a licensed dental hygiene practice operating under the applicable laws and standards of British Columbia, Canada.

 

SMS and Electronic Communication Consent

When you provide your mobile number or email address to Hummingbird Hygiene, you consent to receive communications related to your care and account. These may include, but are not limited to:

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• Appointment reminders and confirmations.
   

• Notifications regarding schedule changes or cancellations.
   

• Service and care-related updates.
   

• Billing notifications or payment confirmations.
   

• Account management messages.
   

• Important practice announcements or alerts.
   

Message frequency may vary depending on appointment activity or updates.

Message and data rates may apply. This means your mobile carrier may charge you standard messaging or data fees when you send or receive text messages from us, depending on your personal phone plan. Hummingbird Hygiene does not impose any additional costs for SMS notifications beyond what your carrier charges.

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You may opt out of receiving text messages at any time by replying STOP to any SMS. For assistance, you may reply HELP or contact us directly via our website at www.hummingbirdhygiene.com.

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We value your privacy. SMS consent is not shared with third parties or affiliates. For further details on how we handle your data, please review our Privacy Policy.

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User Conduct and Responsibilities

By using our website, services, or communication channels, you agree to:

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• Provide accurate, current, and complete information during booking or inquiries.
   

• Use our services solely for lawful purposes related to dental hygiene care.
   

• Refrain from transmitting harmful, misleading, or disruptive communications.
   

• Respect the intellectual property and operational systems of Hummingbird Hygiene.
   

You are responsible for maintaining the confidentiality of your login credentials, devices, and communication accounts. Any misuse of our communication tools, including unauthorized access or interference, may result in termination of service and potential legal action.

 

Appointments, Cancellations, and Billing

Appointments can be scheduled through our website, by phone, or through authorized representatives (e.g., facility staff or substitute decision-makers). You agree to provide accurate information regarding the patient, facility, and contact details.

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Cancellations should be communicated within a reasonable timeframe to avoid disruption to other clients. Repeated no-shows or late cancellations may result in limited booking access.

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Payments for services are processed through secure, PCI-compliant third-party providers. All applicable fees, taxes, or adjustments will be disclosed prior to service delivery. Hummingbird Hygiene is not responsible for additional fees charged by your payment provider or bank.

 

Limitation of Liability

While we take reasonable care to ensure accuracy and reliability in our services and communication, Hummingbird Hygiene shall not be liable for:

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• Delays or failures in SMS or email delivery caused by carriers, networks, or technical issues.
   

• Losses or damages arising from use of our website or messaging services.
   

• Unauthorized use of your information due to factors beyond our control (e.g., carrier errors, device loss, or third-party breaches).
   

To the fullest extent permitted by law, our total liability for any claims related to the use of our website or services shall not exceed the total amount paid by you (if any) for the relevant service.

 

Intellectual Property Rights

All text, graphics, logos, designs, and materials available on www.hummingbirdhygiene.com are the exclusive property of Hummingbird Hygiene or its licensors. Content may not be reproduced, distributed, or altered without prior written permission.

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Use of our trademarks or branding elements without authorization is strictly prohibited and may constitute a violation of Canadian intellectual property law.

 

Privacy and Data Protection

We are committed to protecting your privacy in compliance with British Columbia’s Personal Information Protection Act (PIPA). We collect, use, and store your information only for legitimate purposes related to service delivery and communication.

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Personal data, including contact details and medical information, is secured through administrative, physical, and digital safeguards. Access is limited to authorized staff and contracted service providers bound by confidentiality obligations.

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For more information, visit our Privacy Policy.

 

Termination, Suspension, and Policy Updates

We reserve the right to modify, suspend, or discontinue any portion of our website or communication services without prior notice for maintenance, compliance, or misuse concerns.

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We may update these Terms periodically. The date at the top of this page reflects the latest revision. By continuing to use our website or services, you acknowledge acceptance of any updated Terms.

 

Compliance Disclosure (SMS Carrier Requirements)

To comply with carrier and regulatory standards, Hummingbird Hygiene discloses the following:

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• Types of messages: appointment reminders, service alerts, billing notifications, and account updates.
   

• Message frequency may vary.
   

• Message and data rates may apply.
   

• To opt out at any time, text STOP.
   

• For assistance, text HELP or visit www.hummingbirdhygiene.com.
   

• Visit our Privacy Policy for privacy details and this page for Terms of Service.
   

 

Governing Law and Dispute Resolution

These Terms are governed by and interpreted under the laws of the Province of British Columbia and the laws of Canada applicable therein.

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Any disputes arising under these Terms or related to the use of our services shall first be addressed through informal resolution by contacting us at info@hbirdsmiles.com. If not resolved, disputes may be submitted to the appropriate provincial courts located in Vancouver, British Columbia.

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Contact Information

If you have any questions about these Terms or your communication preferences, please contact us at:

Hummingbird Hygiene Inc.

📍North Vancouver, British Columbia
📧 info@hbirdsmiles.com
🌐 www.hummingbirdhygiene.com

 

By using our website or providing your contact information, you confirm that you have read, understood, and agreed to these Terms & Conditions, including the provisions related to SMS communications, privacy, and consent.